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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
2,939 views
Hi, i bought an App called QGO which costs 11,99$ on their page. I don't know how but i am literally crying because i pa...
started by Sasko95 19 days ago
18 replies
360 views
I want to use latex in my posts like this: $\int x dx = \frac{x^2}{2} + c$. Is there a way to get it to work?
started by tdgperson 19 days ago
1 reply
82 views
the only way for people to see it is by sharing the direct link. The game has been on here for 4 months, but no one can...
started by etamitlucm 19 days ago
4 replies
111 views
Hello, I created my account nearly 4 days ago and posted my first game. Some players have commented and asked questions...
started by Lyn 20 days ago
5 replies
138 views
hi I'm reaching out for my game "battle of the wild west" is not indexed yet, it's been than 10 days.I appreciate any ki...
started by SupremeStudio 25 days ago
6 replies
149 views
Can you use custom CSS to change the way devlogs are ordered on your project page? I'd like to order them by original pu...
started by sitara 20 days ago
40 views
No replies yet
Hi folks! If a user buys a JS / HTML5 game, then by definition they own the game, and Itch.io allows them to download th...
started by Mike4242 22 days ago
6 replies
182 views
Hello, I have 2 games ( Rectangle and Square and Guess the Number Challenge ), that are not shown in the search bar. Thi...
started by Yahia Saadi 20 days ago
1 reply
72 views
Hey, just got vts p.o.g as a gift and idk how to set up it with watudo...
started by wloexPel 20 days ago
45 views
No replies yet
So, I’ve been working on an idea for a novel on again off again for several years at this point, but due to the circum...
started by Mathcat 20 days ago
42 views
No replies yet
Hi, I'm trying to see the earliest Physical Games released on itch.io, but the endless page just is not working for that...
started by wastelanderone 21 days ago
5 replies
100 views
Noticed that the game is not displayed by tags in the search. Checked from subscriber accounts. Maybe it was a one-time...
started by Ozecat Games 21 days ago
4 replies
85 views
I am not able to download anything from itch.io. I have tried using firefox, edge, chrome etc. And I have also tried dis...
started by Ace_47 24 days ago
5 replies
160 views
When I put my gameplay link in the game edit section, my video didn't show up. When I added the URL to the details secti...
started by Pen Technology Games 21 days ago
45 views
No replies yet
Apologies I have had to set up a new account to report this issue. Just to let you know that the reset password e-mail s...
started by neoarowx 23 days ago
2 replies
86 views
Hello, i was looking at https://derpychocho.itch.io/ page and saw there was two missing games. If i search their name on...
started by Yuno8 22 days ago
1 reply
72 views
Hi, I have bought a pixel art tutorial bundle for $30, after 1 hour of the purchase, I found all contents in bundle are...
started by 0313 26 days ago
6 replies
304 views
I haven't found an answer to this question directly. I do see this in the getting indexed section Your project is availa...
started by loadoutdigital 23 days ago
1 reply
76 views
Hello, I would like to inquire about the status of my game jam, which hasn’t appeared on the calendar yet. Is there a...
started by Litygames / PowerPoint Games 23 days ago
1 reply
85 views
I release a project successfully and got email for the confirmation but yet i search my project in the search bar with e...
started by RTinius 26 days ago
3 replies
149 views