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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,675 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 20 days ago
116 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,766 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,221 views
Hello , I live in Russia . And I can 't open an account not in Paypal , not in Stripe .
started by Gueira Sep 01, 2024
1 reply
157 views
Can we download the games in iPhone and how to play
started by Annani Sep 01, 2024
2 replies
323 views
Hi! Is it okay to add crypto donation buttons to my game project page? The place that I live doesn't support PayPal, nor...
started by Wired Games Studio Aug 31, 2024
2 replies
332 views
We keep getting recommended to use the, " ?exclude=tg. " to avoid seeing certain games but this does not work. I have re...
started by Moozly Aug 28, 2024
7 replies
261 views
Hey everyone! 👋 I’m currently exploring the world of isometric tilesets, and I’ve noticed a significant gap in th...
started by 8WayPixels Sep 01, 2024
54 views
No replies yet
Apologies if this is a silly question, but I am just starting out, and am unsure of how to really ask this: I'm working...
started by Bandaed Aug 29, 2024
11 replies
271 views
I'm really sorry if there's a 'exclude tag' feature. I really need it right now Especially regarding AI-generated works...
started by srtdog64 Aug 04, 2024
18 replies
377 views
I’ve been trying to buy a dlc and literally everytime, it says that my card doesn’t support the purchase?? I use a V...
started by Meow_meow223 Aug 31, 2024
80 views
No replies yet
Hi all, Launched a little game here. Multiplication Tables Check Challenge by jeffsergeant (itch.io) It's set to 'Embed...
started by jeffsergeant Aug 31, 2024
81 views
No replies yet
Use to be that when I searched through games I would find similar games on said game page labeled "More Games like" so a...
started by Marcussinclair Aug 01, 2024
6 replies
527 views
So i'm making a payed for early access version of my game but i don't know how i will update the game without making peo...
started by DarkNeonDragonTwins Aug 31, 2024
2 replies
96 views
Hi everyone, I'm new to 3D development, although I've been working with Godot for a bit now. Recently, I started experim...
started by Nicholas Kuün Aug 29, 2024
2 replies
446 views
The new physical reprint of the Lancer core rulebook has a QR code inside the book that leads to an itch.io key for a di...
started by Katherine Stark Aug 11, 2024
13 replies
484 views
HI I need some help with uploading my project, when I upload it from my personal page it does not show the colored frame...
started by Nephilim2905 Aug 29, 2024
83 views
No replies yet
Like the title say, it's... normal? Why he download 339 times? I really can't find a logical reason, I don't think is fo...
started by Hooldrafolk Aug 29, 2024
1 reply
161 views
One of my payouts has been in the greyed-out "paying" status for the last 30 days (8.29.2024). I have not yet received p...
started by After Choices Aug 19, 2024
6 replies
215 views
Hey, I tried embedding audio in my devlog using HTML: <audio controls="" src="[FILENAME]"></audio> It works perfectly fi...
started by CoolGuyBug Aug 29, 2024
1 reply
102 views
i have bought many games here and i like some more than others, but they're all listed by purchase date. how can i sort...
started by decker2 Aug 25, 2024
2 replies
167 views
I recently deleted my account and was wondering if it could be reactivated? My support ticket ID is 226034
started by dstormblitz2 Aug 28, 2024
2 replies
139 views
Hello! I posted my game a year ago, and I've noticed that several games appear in the new games section when they make a...
started by Echisoft Aug 27, 2024
4 replies
185 views