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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,675 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 20 days ago
116 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,771 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,221 views
添加语言修改功能,每次都需要翻译很麻烦!
started by ipoi Aug 16, 2024
130 views
No replies yet
Hi! I've been working on this project for a decade and it's almost ready! It works well hosted outside itch, and also em...
started by elyneknight Aug 15, 2024
2 replies
141 views
What happened to the 'Games Like This' pages that used to show up under the rest of the options (usually underneath 'Add...
started by StelasEldrasia Aug 16, 2024
76 views
No replies yet
What is the resolution needed for the background on the game page?
started by IRKAR Aug 16, 2024
73 views
No replies yet
I've been waiting for more than thirty days for my payment request to be reviewed. I've sent an email to support and hav...
started by TooIzzi Aug 10, 2024
2 replies
179 views
EDIT: I think I got the gist of it. In the mean time I had also found a really great channel which seems to explain more...
started by BungerColumbus Aug 15, 2024
3 replies
124 views
I can not find any games about sexy contend on my search.Does anyone know why?How to solve that.
started by zhang jie Aug 13, 2024
3 replies
171 views
I’ve been here for a few years and released quite some stuff. Recently I released Pigcrawl (not a link to the game, ju...
started by Gunroar Aug 14, 2024
4 replies
184 views
I added an asset about a month ago, but it still does not appear in searches. Is there anything else I should do?
started by Fixels Aug 14, 2024
1 reply
150 views
so, i just made my account yesterday, and i was looking for games. there was one, undertale engine, i really wanted to p...
started by LetsDanceStudios Aug 14, 2024
3 replies
124 views
Hello guys I hope that you are doing fine. My question is exactly as described here . Since That topic is closed I could...
started by mwalinoroozi Aug 12, 2024
2 replies
175 views
There is a crafting system in my game. That's why I have a lot of items and crafting components as individual png files...
started by Hanzler Jul 30, 2024
10 replies
572 views
Hello again, so I have the same problem that I made a thread about 2 weeks ago. I made this account recently and uploade...
started by Nixi moon Aug 13, 2024
1 reply
122 views
Hi all. I'm trying to install and use butler. I am on Mac and no matter how I try to trouble shoot I am getting "zsh: pe...
started by jreespuff Aug 14, 2024
71 views
No replies yet
i bot a game and i cant get it to download
started by luke@icloud Aug 12, 2024
2 replies
141 views
Hello, I have been trying to get your Hakuen character generator working (I did purchase the pro plugin). I was able to...
started by Sabinremson Aug 12, 2024
1 reply
94 views
I was looking at the analytics for a program I wrote. Most of the graphics and diagrams are understandable. But there is...
started by RatsGuy Aug 12, 2024
2 replies
267 views
My system is not really a powerful one and so before installing any game I would really like to know about the requireme...
started by Hobitty tought Aug 11, 2024
3 replies
152 views
Hello guys, I was wondering if anyone using this kind of donation websites and if you do which one you preferred? What i...
started by Momo2077 Aug 12, 2024
1 reply
176 views
started by Moon1827 Aug 11, 2024
56 views
No replies yet