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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,675 topics · Next page · Previous page · First page
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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 20 days ago
116 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,766 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,221 views
If I were to hide a file from being downloaded and have it set on higher price, will people who paid that specific amoun...
started by usarin 宇鎖輪 Aug 21, 2024
2 replies
133 views
Hello, do downloads garuntee more plays, do they automatically update if the game is updated on browser, are they redown...
started by Sam Hadding Games Aug 21, 2024
2 replies
261 views
It seems that no-one wants to hear about a game that you made, anywhere on the internet. Are there good places to make p...
started by CMW-Games Aug 14, 2024
5 replies
201 views
Hi, I recently switched, in the Community section, from Comments to Discussion Board and the messages I had were lost. T...
started by Alien Cat Games Aug 21, 2024
60 views
No replies yet
I am making original electronic music for gaming & not sure how to look for a team here.
started by JakinLevels Aug 21, 2024
1 reply
91 views
Greetings, in the “get feedback” category, can I get feedback if my content is nsfw? I just want to be sure to respe...
started by Melinda2424 Aug 20, 2024
1 reply
148 views
Seems that CTR calculated for my game is being kinda incorrect. At this point I have 280k impressions and 24k views, whi...
started by SillyBox Aug 20, 2024
1 reply
188 views
Pague por un juego de pago para Android pero no me llega nada al correo y no se q hacer
started by Leonardogp Jul 07, 2024
6 replies
439 views
Currently in the GMTK Game Jam. trying to upload our game. We are using Godot, and are able to export the game and run i...
started by UniqueImpact Aug 20, 2024
1 reply
186 views
hi I downloaded a game that said it was able to be played on Linux 64 but idk how to start it now that it is in my files
started by Josh_DS Aug 19, 2024
9 replies
220 views
Hi everyone, I’m facing an issue with my game, “SpongeBob’s Evil Clone 2.” Recently, the game reached the popula...
started by Code Chaos Games Aug 17, 2024
12 replies
406 views
I bought a new mouse for my computer. Model ARDOR GAMING Fury. (Version with wireless mode). I charged it all day. But w...
started by kotofey124 Aug 19, 2024
1 reply
141 views
Lets say i'm a dev and i want to upload my game to itch.io, i know steam has a 14 days refund policy but then you also l...
started by VOIDKARMA Aug 16, 2024
2 replies
326 views
Good day. Tried to check and download a game i had bought long ago. Wanted to get the latest updated version of it. I us...
started by Rene2432 Aug 17, 2024
4 replies
431 views
How does itch.io sort games by these criteria: popular, new&popular, top rated, top sellers, most recent?
started by bpwddsg Aug 15, 2024
5 replies
216 views
I have a problem, I have a FullMODE game, and I finished it a year ago in Gdevelop 5, because it is already older in Uni...
started by KittyCreamPuff Aug 17, 2024
3 replies
179 views
I have read the rule and followed the same instruction I have uploaded the cover photo as well it's been 2 days cannot f...
started by VoidTales Aug 17, 2024
1 reply
129 views
If I publish a game page as "In Development", just to gather followers and post devlogs, ie. to be able to promote my ga...
started by Alienplay Aug 15, 2024
16 replies
363 views
I can't access some of the bundles in my library, even though I have already paid for them. The download pages for these...
started by DashaGameStudio Aug 16, 2024
72 views
No replies yet
Hi! Since I didn't accept a payout on paypal in time, paypal just cancelled it. How can I get my payout? I'm trying to e...
started by Reaver Workshop Aug 16, 2024
2 replies
119 views