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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,674 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 19 days ago
114 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,758 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,219 views
How do I stop my game from launching as full-screen? It seems to run much better a a 640x360 embed so I'd like that to b...
started by X in YYC Sep 06, 2024
3 replies
182 views
Hi all, Please, how could I hide the first Download button, which is shown at the top of the page? So I can prevent user...
started by MARvizer Jul 06, 2024
7 replies
254 views
Such as my coin pusher: https://pushergames.itch.io/tuxpusher It's been available for a long time, I think all of my gam...
started by James William Fletcher Sep 05, 2024
3 replies
190 views
Hi all, I join this community to contribute to translating English games into my language, Indonesian. Can anyone show m...
started by AfrizalMustafa Aug 14, 2024
6 replies
238 views
我首先是因为 药:绝望的解决手段 (误)(警觉小队)(兽人控网址跳转)了解到贵网站...
started by Mangod.ice Sep 01, 2024 Last page
27 replies
498 views
Last year I ran a jam, and I wanted to make a submissions over time graph but can't find any date of submissions data fo...
started by Nen Sep 06, 2024
90 views
No replies yet
I made a game which I want to keep developing and I'd like to release updates on the same page/keep the link. I submitte...
started by SparkleSalmon Sep 05, 2024
4 replies
159 views
Questionquestion
is it possible for me to add 2 games on one page in the publishing section? i want to have 2 different versions like mob...
started by AtomicGamesDev Sep 04, 2024
2 replies
110 views
I would like a way to link to the game page without including the username of the person who uploaded the game. Reason...
started by Hekateras Sep 02, 2024
6 replies
333 views
My games got stolen, is there a way to prevent that? Hello there. This user https://flamewingforever.itch.io/ stole most...
started by jackalocked Sep 02, 2024
9 replies
579 views
Hello hello, Normally when I upload a major update and post a devlog, there's a fairly big boost in views here on Itch...
started by Parodos Sep 04, 2024
2 replies
115 views
Hello, I have a small site to scrape jam game data and display to people. I use the "entries.json" that itch.io uses whe...
started by Notenlish Aug 23, 2024
3 replies
529 views
3 days ago, ı published a game which is entitled "Parry Master : A Sword Game" and then ı realized there is an warning...
started by arhundev Aug 29, 2024
5 replies
210 views
Estou com esse problema: warning: write error: FS error on web app . Fiz tudo certo na hora de subir do ren.py. Mas aind...
started by santoscriative Sep 04, 2024
48 views
No replies yet
when i try to upload my vr game to my page it keeps giving me this error of my file not found. please someone help me.
started by OptimusVR Sep 03, 2024
42 views
No replies yet
I can't understand why there is no general search bar on this site. I cannot find the games I'm looking for and thus you...
started by ddb2ness Sep 03, 2024
2 replies
171 views
i am trying to upload a game on my profile, but it is showing "there was a problem completing your upload". the file i a...
started by ocxy224 Sep 03, 2024
1 reply
109 views
There is a game I would like to have refunded, and while I know it is very unlikely that the request will be granted, I...
started by Typical_Name Sep 01, 2024
5 replies
333 views
Hi when i go live it says it's connected but when i check out the stream through my pc it either says live paused or it'...
started by NickPlays94 Sep 02, 2024
56 views
No replies yet
how can i optimize my game in unity?
started by kotofey124 Aug 31, 2024
1 reply
115 views