The problem is that this forum is answered by the community, not by the staff. The moderator is a volunteer moderator of the community, not an Itch employee (and neither am I).
The staff does not look at or answer these posts (sometimes the admin does), if you are asked for the support email number, it is because the moderator can send it to someone on staff to take a look at your case, but without that number, he cannot do much.
Asking you to follow the rules that are written is not for fun or to bother you, it is because there is no other way to speed up the help and if I told you that, it is because I saw you lost, but if what you are looking for is for someone to help you solve the problem you have, I regret to tell you that the only way is to write to support and sit and wait for them to respond. Because here, no one can index you or get you out of quarantine.