Are entities that don't cooperate with the player and/or actively refuse to do so considered enemies or obstacles? They cannot harm you, but are reluctant to do what you want.

I want to try to make a chat bot for this jam and would like to have an estimate on how passive I need to make it. Basically can words be hostile? Is swearing at you hostile (not threatening)? Is refusing your commands hostility? Is saying things that will upset you hostility?