Post by B1GB0YJ0E in Snowtopia comments

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Hello! I just downloaded the Windows version demo because this game looks like a real gem! I would love to give it a try, but I cannot get it to load past the main menu. It crashes as soon as I hit "New Game".

Is this a known issue anyone else has had with the newest demo version 0.7.0.3 and is there a fix or work-around?

Thanks!

TeaForTwoGames5 years ago

This was fixed in version 0.7.0.3 so that's weird. I'll have a look!

B1GB0YJ0E5 years ago

I have tried downloading the itch.io app also, which allowed me to install every version you guys have released of your game. Every single one crashes the same way as soon as I click "New Game". Maybe I am missing some external component that helps load the game, or maybe there is an issue with my graphics card (GeForce GTX 660).

TeaForTwoGames5 years ago

Hi! So we can help you fix this issue, could you send us your log files ? It would be very convenient, thanks :)

macOS     ~/Library/Logs/Unity/Player.log
Windows     C:\Users\username\AppData\LocalLow\CompanyName\ProductName\output_log.txt
Linux     ~/.config/unity3d/CompanyName/ProductName/Player.log

B1GB0YJ0E5 years ago

Just wanted to confirm with you guys that you received the email with the attached log file as you requested. I sent it to this email: contact@teafortwogames.fr

Hopefully I did this correctly because I am so jealous of all of your other fans who can play your alpha right now. Thanks again!

TeaForTwoGames5 years ago

Yes, we did! Thanks. We're at the event EGX for a few days, so won't have time to read it before next week.