I agree with @dumboishere , sorry for the confusion
If his tips don't help, then send me the video and generated bug report (if you managed to create it) on email : nymphokyun@gmail.com
SideTip: If there's an issue with creating bug report (as @dumboishere mentioned), you could try launching the game as administrator, this might help copy the save files from C drive, without the need for the user to manually search and copy the required files.