Post by Dr. Ludos in Yo-Yo Shuriken (Neo-Geo MVS AES CD) comments

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Hi!

Thanks for reaching out, and I'm sorry you have trouble getting the game to work.

I'll be happy to help you get the game working. What kind of setup are you trying to get the game to run on? real hardware using a flashcast like NeoSD or Darksoft? Burnt CD on Neo-Geo CD? Emulator? If yes, please tell me which emulator on which system (computer, mobile, emulation device...).

If you prefer a refund instead, I'll obviously be happy to refund you the game. I've just looked up about refund process for itch.io (It's the first time I'm encountering the case). Apparently you need to contact them through email (support@itch.io) to ask for a refund, and they'll do it.

puppet33164 days ago

Thanks for getting back to me so quickly. Thanks for your offer for help too. The game on your video looks entertaining. I will wait for Itch to respond to emails for a refund. I will send them another email today.

Dr. Ludos163 days ago

Hi again,

Digging deeper on this topic, I've found that game creators can also issue refunds. So I've just issued a refund request for your purchase. This will still go through itch.io support and be processed by them though. I think you'll need to wait some time for them to perform the actual refund (for creators payouts, their processing time is usually 10-14 days if that's any indication).

Despite the refund, I'll still be happy to help you run the game if you wish so one day (I'm a hobbyist, my main goal is that people can play and enjoy my games :)).

All the best,
Dr. Ludos