Are you sure you put in the right info?
Use the hints to make sure, you need the last 3 of them. Worked for me.
Did you receive the e-mail and enter the correct information? If you didn't receive an email it's because you need user to get the e-mail, and if you did then clicked the link and filled it out, double-check the info is right. I recommend using the hints if you're stuck or refreshing the game if it's still not working.