Very accurately captures the trials and tribulations of being in customer support and having to put up with people that have no idea what they're doing. Some of this delivery is very funny and absolutely would be the kind of trivialities people would call into tech support for. Fun twist at the end! I think there's plenty of ways you could merge this with some gameplay mechanics if you were so inclined - why not multitask and have to field calls whilst keeping an eye out for the guy behind you to ward him off?