Have you reached out to them directly using their email? I think it would get you faster resultssupport@bitmapsoft.co.uk is their email
thank you very much for your help ill contact them.
You’re welcome! I hope they respond quickly
Im just curious how long does it usually take for them to respond?
It could take a few weeks
How did you pay for it? Having proof from your method of payment (such as a bank, paypal, or credit card statement) will help you prove and get a refund
