Hi, it's no problem. I had to delete your other comment because it included sprites w/o watermark. I don't think I'm able to help with your issue, unfortunately. I can issue a refund for you if you'd like but I believe that is handled by itch.io support. Sorry about this problem :(
Thank you very much for the feedback and the support<3 I really appreciate it, I'm going to try fixing this when I understand more of it but I have just started uni so things are taking longer for me to complete unfortunately. I'm really sorry about the issues and please let me know if you would like a refund<3