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this is the second case. I bought 2 games from the same author and in both of them i can't get pass the first screen

and they don't give any way of contacting them (as far as i see), and they not answering my comment from 10 days ago

so how do I proceed? (how do i contact Itch.io support)

(+1)

See the post below this one.

i sent them a massage but how do I normally get to the support page?

where is the link?

(+1)

In the footer of every single page: https://itch.io/support