Everyone has it. No its not fixable through any means, but there is a workaround by waiting for specific quests to send you to the areas you need to go like the garden.
for the soft locked save, you could try rolling it back to before Emma calls you and avoid the living room(unless you know someone is occupying the room, like Jessica or Alice). On PC you have to enable rollback but on Mobile there should be a back button in the UI somewhere.
Like I said though there is a workaround. It's very specific on doing certain things at certain times, but if you just progressed to act 2, you are just fine. The User MakaelK has posted his guide on how to progress without bugging out in both the discord and here on Itch.
Edit: THERES AN UPDATE THAT I THINK FIXED IT. IM HOPING TO GOD IT DID