Our admins have set this rule for two reasons: one is technical, and has to do with how the watching of topics and categories works here. The other is because when a mod is trying to help someone, you don't want other people coming in to flood the topic with marginally related posts. I'd rather keep things orderly myself instead of berating people, but we have no ability to split off topics yet (it's on the roadmap). Until then, we have to make do.
Viewing post in Scope of Communty and Support overlapping
The practical usage of the board is not really matching it's stated purpose. That you do effectifly help people sometimes, despite what the section says, is also blurring the scope. It is rather clearly stated, that people should contact support with such account specific things and the only help they would get here is by other community members - which cannot help by definition in most of those cases. All they could do is tell op to wait - or say they have the same issues, as is common in such message boards. It might be only little help, but knowing that your account is not the only one affected, can help. The shared problem would be a waiting time measured in weeks.
It does not help, that the real faq says this about indexing:
Please contact us only after you've waited at least one day
Judging by the daily indexing problem thread, that should realistically read two weeks, instead of one day. It only encourages swamping support with yet more requests. People do wait a day or five and then contact support and get no answer for days and weeks and probably never at all. Their game just suddenly is indexed after a few weeks. Or it gets "overlooked" - which should never ever happen. If that really happens, that system has a design flaw. So I always assumed and hoped that was a figure of speech.
Not knowing is bothersome. People do not know the status of their game. Or the reason why the status is what it is. Is it intentionally not indexed, did they do something wrong? Is it a bug? No one is talking to them. The faq says a day is a reasonable waiting time and they contact support and support does not answer either. They are hanging there in limbo, not knowing left or right.
That paragraph just now was a summary of my impression of all those threads.
And I sense an increase in quarantines, likely due to an increase in sensitivity of the automated systems. Which I approve, since I still see hacked accounts with malware. A lot less than months before, but still the occasional bunch that flew under the radar. It is not some abstract threat of abuse, the abuse is happening and that crap is indexed, since the scammers just try it hundreds of times. Itch is fighting those bad actors, and games not being indexed immediatly or getting quarantined is a symptom of that fight.