There is a problem I had where I had to manually trigger the end of chapter 1 through an editor to get it to work.
Viewing post in House Marigold quest won't start
No, it was a me fix. the chapter 1 end trigger didn't trigger. I found multiple people saying the same and the only fix was to manually trigger the chapter 1 end. at this point, I was well in the capital and everything and doing quests there and still didn't have the chapter 1 end prompt from Susan.