Hello! Please accept our apology, we can help you, if you are playing in pc version, by giving you a personal save!
And please, answer the question, did you install the newest version of game?
the specifics of the maker's work is such that it is difficult to work with saves on android, BUT we will solve this soon!
I have a suggestion for you to replay the game, we changed the beginning, the meaning did not change much, but the lines were reworked, full-size portraits were added, and the quest with herbs was made easier
Or... just wait a little bit, while we solving the problem