Please provide CLEAR and more specific instructions on what to do.
Other projects have issues, not only us, you can't ignore it.
Yes, and you could try looking at what they did instead of arguing. Specifically, this part of the rules:
Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.
We're trying to help you here, but you have to work with us.