Perhaps the game did not download to the end?
Let's try this:
1. Remove the game.
2. Try downloading again and install it.
3. Be sure to start the game AGAIN (do not load old saves, this is important).
If the problem recurs - remember the place where the error occurred, and write to us here where and how it was.
You will help to correct this error. You will help the project.
P.S. If you have ANDROID, try the same thing with him.
Thanks in advance!