Being on the latest version of Windows won't help you if you don't even have a capable machine in the first place. You should have a look at what your specs are. You don't need a gaming PC to play this but having decent specs should be enough.
If that's the case then the two of you are probably missing some redistributable files/drivers. Have you guys tried installing these: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads (download the first x86 and x64 links and install them both)