why didn't you make it clear on the game page here exactly what you meant by "alpha"? when i hear "alpha" i think there is a playable game available but not quite finished. there's quite a few alpha games in this pack and this is the only one where i've been completely confused as to why it's unplayable
the only things you can do in this game are click on things to explore and grind feathers, and get clothes for your avatar. if this is the alpha that implies that's all we can ever expect. if that's true why would anyone want to stick with this game?
i didn't address your reply to my comment about it being a dressup game bc i felt pointing out the fact that the forums that i guess aren't necessary(?) are broken was more important. but i am glad you reminded me! neopets was not just a dressup game. when i saw "inspired by neopets" i remembered a game with lore(available to read), games(available to play), and forums with people posting and interacting with one another. none of those things are available here.
why don't you explain what exactly is available on the page here on itch.io? if you had a publicly available devlog you'd be able to let people know about the issues you've had with the server and your employees. it's also concerning you don't seem to have an internal devlog... how are you keeping track of what you've done and what is to come?
"However, from what I can understand, and forgive me I'm wrong, you seem to think that we're selling the game as a finished product, which is not what we are doing. We're selling the Human Avatar Set and the Critter. The key is intended as a free add-on so you can redeem your codes."
yes, you are wrong. nothing on this page mentions how broken the site is, mentions nothing about the apparent issues with devs and coders, mentions nothing about servers being wiped, nothing about server overload. hate to sound like a broken record but that is literally what a devlog is for. you can't blame people for not knowing what's going on when you refuse to make that information publicly available
based on what you're saying, it seems you all bit off way more than you can chew. think about it this way: imagine if your game gets super popular tomorrow. do you think i'm the only person who will have these concerns? how long do you think "just wait, it will be good, trust us" will work to assuage these fears? i want this game to succeed because i want to play it lol. what about people who are far less invested and just want to fuck with you? how are you going to handle that if you can't handle a person only asking for transparency?