I was drawn in to the story. I don't feel like there was much point to the dialogue options and the waiting times were kinda annoying but despite that I enjoyed reading along and I felt bad for Riley.
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I'm very happy to hear I was able to create that empathy! There are certainly a few dialogue options that only lead to a difference of a line or two, those mainly exist for the sake of role-playing. If you are the kind to crack jokes or be silent and see what happens, those options are available to you ^-^