that's not the comment I remember but it doesn't change the fact he dose think some of his players are "unintelligent". As for the benson problem I can understand why people where getting stuck there for those passwords the rules of the game suddenly changed without warning unless you knew to look for a password else where it looks like the end of the game. Wile other passwords where pointed out to you in letters these passwords where hidden in the dialog other characters say. That's not the players fault in my opinion.
Regardless I don't follow this project anymore and it's been a wile since I have so maybe I remembered it wrong. Even without all this stuff that happened I'm not a fan of VNs that make you play all the routes to get a true ending. I would rather play a VN with 1 or 2 characters I like and then move on to the next one.