Thank you so much aprilmarch! This helps us a lot! I've got one more question and this one is a shot in the dark: could you download and try this test build of the game that contains a possible fix this bug? No worries if you can't, this is a big ask, but if you've got a few minutes to try it we'd greatly appreciate it! https://drive.google.com/file/d/1m5gAUeLJ3krsVNSF76mMO9odaBt3pbT1/view?usp=shari...
All right! I downloaded it and gave it a try, and didn't get stuck where I got stuck anymore. However, as soon as the camera focuses on my character, I can't move. I can dismiss the message that pops up but can't do anything with my character other than spin around, and can't interact with the hawk. I took a screenshot but can't seem to post it.
Edit: Tried again and managed to post this screenshot of where I get stuck
That's the first (and only) thing his balloon says. The messages on top of it are all 'line' and a code. I can note down the exact ones if you'd like.
