If I was in your situation, I would try to contact PayPal’s customer support. Should you get the impression that the PayPal employee you are talking to can’t help you, it might be that they are poorly qualified. To the best of my knowledge PayPal (internally) has two hotlines:
- One with random people with a pamphlet’s worth of information who are sitting in a sweatshop
- and another one with specialized, friendly employee that have fully absorbed 2 weeks of a course before they were allowed to interact with customers.
When the lines are full, you get forwarded to the sweatshop hotline…
So: Be kind to whatever hotline person you get, but if you get the feeling they are unable to help you because they lack information, qualification, or being paid enough to give a ####, maybe call again later. Alternatively ask if you can speak to a colleague of theirs because you think you have a mutual communication problem right now (or something along those lines).
You learn so much about this world when you treat people like people… :)