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CuriousVR4 years ago

hi , this is a new one for me. Just make sure they are working in other games./the main menu... It's only in the app they won't show up? 

Make sure you disable the guardian using settings/see all/developer/guardian(toggle off) my only guess right now is that you've disabled tracking instead of guardian. 

Otherwise, I'm gonna have to do some tests with my Q2 tommorow and see if I can replicate this problem. A video would be helpful, if you get time to record one (startrecord, disable guardian, launch app, show that you can walk around but no controllers)

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RIKPOOG4 years ago (2 edits)

My Guardian is disabled. I hit the record in share.  I saw a large blue square with building shapes arising around this 9x9 blue flooring.  A  red vertical line was present in middle of the grid. No controllers appearing meant I had no way to stop the recording and had to push the HMD OFF/ON SWITCH  to restart. The video was corrupted. I may have to reset because for many games works perfectly but some have no controllers. Finally It's not easy finding an app to open any Sidequest offerings in Oculus TV.

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CuriousVR4 years ago

hi again. Thanks for the details. Seems like the app is loading normally, the blue area you describe is the setup screen, but the red line should be connected to your controller. As you said, system just can't track your controller, and I'm puzzled. If it is happening in other games, I would suggest contacting oculus support as well? 

Send me an email at curiousvrlabs@gmail.com. I'll refund you for the troubles, but might ask to do a few more tests. 

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