hi, first of all sorry haha, well, i opened the %APPDATA% then the renpy and i deleted the taylor folder, so i tried to open the game but there is still no sound. And about the commercial, albert went to see the patient and taylor stayed and when it is supposed to be the commercial taylor see a image of a weird dr. albert as usually seen in the game, only for a few seconds, not a weird video, only this image, and taylor's reaction is like if they had seen the normal commercial u.u