Well you need to increase it then. Can i ask what is your felicity and emma's friendship level?.
im sorry i don't realize new update have been released. I assume you play the recent update,right? (V 0.11).
I was play V 0.10, if im not mistake the highest level for emma and felicity is 29. Im sure 28 is enough to continue ashley's story.
Probably bug but im not sure. If you see @maou harem 's comment he got the same problem. Sorry i can't help you
i just download new update and i'll start play. I'll let you know if i found something