Hi Kagsking,
As far as I know, support seems to be quite busy lately, and takes longer than normal to respond.
Since this is money-related, I’ve let an admin know, just in case.
Viewing post in Support response?
Heya, I'm having the same issue. I sent an email to support and it says they've recieved it but I've gotten no further response. I bought some map making software and found after waiting for it to download and install (which took about 4 hours, my wifi is trash lol thanks plusnet) i loaded up the game and it insta crashed. I then discovered my laptop is unable to run the software. I've fully uninstalled the software and provided video evidence of me doing so so hopefully I can get my money back but yeah :/
If you are having issues with a specific project you’ve bought, the first best thing you can do is check with the creator of the project. They might not be aware of the problem, and letting them know might help fix the issues for other users having similar issues. Or you might have missed something in the install instructions, which you can now resolve.
You can do that by leaving a comment on the project’s page, or directly contacting the developer, if they’ve provided contact details.
If you are certain that you need a refund, support is the only action to help. I’d wait for a response from them.
If possible in the future, it’s better to make a new thread than replying on old ones, as it will increase your chances of someone looking at it.
Hope that helps :)