I paid for a game with a credit card on this site, and I gave the correct information everywhere when I paid for the game, and despite that, I didn't receive my e-mail address confirming that I had purchased the game and did not receive the purchased items. However, i kept sending emails to the itch.Io customer service and used the buy back feature more than once to solve my problem, but to no avail. Could someone help me get the batches I bought at the same time. Elsewhere, the game I bought is a full version of the love and sex second base visual novel game.