Thanks for the feedback, when does this happen, the first time you enter Grimshear? For now I can't do much since this bug is probably fixed in upcoming update(since there was similar bugs in other cutscenes too) but I didn't know it ever happened when entering Grimshear, it might be related to active quests/bounties if it's not your first time in Grimshear. This is not required since it's probably already fixed but, if you could send me your save_data.txt located in %appdata%Roaming/Kingdom_Lost, I could pinpoint the issue. Note: save_data.txt only holds contents of your latest save game state.
This kind of bug reporting is messy, I already improved bug tracking feature so hopefully I won't need to ask you all these questions in future :)