I have been retrying the options over and over in the first Chapter, and can never Max out Emily's stats. It's either 7/10, 3/5 or 10/10, 2/5. There seems to be some options that don't appear anymore if you look at guides online. There is no option about fixing the door in the game, that I could find and that's what the guides seem to be referring to.
And because that option doesn't appear to be there anymore, it closes off all of the "point requirement" options with Emily later on in the game. You can't even get her to feed you in Chapter 2 when you're in the hospital.