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its not just that the save file is lost, theres a glitch that wont let you create new save files as well

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I have heard some people reporting this.
I am unable to reproduce it.
Which browser are you using and on which system?

im on firefox, windows 8.1, not really a computer person so im not sure besides that what would affect it

(+1)

I understand. I'm mostly curious why people are having this issue.
Just to make sure, you are not using any kind of private browsing, or any setting that might erase the browser data on close right?

nope, the only thing im using is an ad blocker, but it has never interfered with the game's save data before now, so i dont think thats the issue

I'm using chrome yeah