The same question! And the current payout is still in reviewing by over 22 days. I sent a few emails to support and I get the ticket numbers, but that's the end, I have never received a reply too. It's very depressing.
There was a situation (with long time payout) in which you also took part, you wrote “I’ve let an admin know”
and got a reply on the forum from “leafo”.
Regards.
