Post by Royaldog19 in Winter Dream comments

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I believe it was an error message a few seconds after the game window started to appear, it said that a file was missing, I checked the integrity of the file and then uninstalled. Went to re-install and it won't allow me to select a game version.

Conor Hehr3 years ago

If you got an error message, then you never downloaded the updated version. When you downloaded originally, did you pay for it or did you receive a key?

Royaldog193 years ago

I paid for it and I checked that it was fully updated before uninstalling it. I've uninstalled it, thinking that I could just reinstall it but it wasn't allowing me to.

Conor Hehr3 years ago

That is bizarre. Games purchased SHOULD be tied to your account. What is your e-mail?

Royaldog193 years ago

Smithjs5@hotmail.co.uk

Conor Hehr3 years ago

Your e-mail does show up in my records. Try going going to "My Library" which is located on the top right corner next to your username and then from there, click on "Things you own" and see if you can find it in there. If you still can't find it, let me know.

Royaldog193 years ago

It is there and I can click to install but I can't select a version to install.

Conor Hehr3 years ago

I'm not sure why it won't let you.

Try following the directions here: https://itch.io/docs/buying/already-bought

If you don't get sent a link to download the files, let me know and I'll send you a key.

Royaldog193 years ago

Hi there, this appears to have worked, thank you very much for this.

Conor Hehr3 years ago

You're welcome. Glad it worked for you.