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I was stuck there too. Once you get to the pile of boxes, go right until just before you get to the storage room. There is a vent below you that you can go through to get to that area.

Thank you for the heads up, I will definitely look into this and see if I can replicate the issue.

To be clear, you say you started the quest from Butler, but once you obtained more than four (4) Bony Plates they vanished from your inventory and Butler claims you do not have enough of them now. Some questions:

1) Are they still able to be dropped by the Male Shellbeasts? If so, do the new plates appear in your inventory until you gather 4, and then vanish? or do they accumulate normally?
2) Am I correct in assuming you did not receive the extended dialogue about the history of the Treehuggers from Butler? If not, then what does he say when you speak to him?

I am fairly certain I know what is causing the issue, and if I am right it is a simple fix; but unfortunately to progress with Butler's storyline in the current version it appears that the player will need to gather EXACTLY four Bony Plates before talking to Butler near the fountain in Pedregal Springs in order to complete the quest. If however you DID complete the quest (i.e. you were able to tear down the posting in the Hunter's Guild) then the lack of new dialogue from Butler is possibly caused by either A) not levelling him up enough to hit the next story point, or B) Not having enough Treehugger Lore points to obtain the Tree Coin from him, which is a required step on the way to completing his final storyline quest. Doing so will help you learn more about Butler, the Eloin, and even give some hints about where the next game in the series is heading, but will not affect the ending (though you can also get a pretty incredible sword and shield if you are paying attention).

I hate that this quest is not functioning right, and I will be starting work on a final (?) update for the game in January, so keep an eye out for more info on this in the future!