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The retinal scanner on the app doesn't work. Tapping the pieces just snaps them to opposite ends of the screen, preventing progress from being made without the VR player physically walking through the door.

Hey @Dageroth! Ilann from Freaks United. 
Thx for the feedback :) 
May I ask which device where you using for the Hacker app ? 
In order to complete the retinal puzzle, drag one piece and drop it on the correct position to latch it on the pattern. Try holding one extra second when dropping the image to its correct position (you should see a green highlight appearing).
I'm also available anytime on our Discord (link at the end of the page) should you need quicker assistance!

Have a nice day ! 
Ilann

An apple IPhone XR.
I've held it for as long as I was willing to do so, and it doesn't want to set.

Ok thanks for your answer! We’ll test it up right now. Either way,  there is a new update coming tomorrow that will fix this issue! :)

Thanks again for your feedback. Feel free to join our Discord for immediate support !

Cheers! - Ilann