May you please describe your situation, the specification of your computer, or send us the screencap of the problem to ourail address: scaffoldstudio@gmail.com ?
We would try to help!
- Poki & Zac
Dear edger529, thank you for your report. We have tested downloading the game and we did not encounter the same situation. We suggested you to download the game zip without using the itch installer and try again.
Let us know if you would still have the same problem with the downloading~
- Poki & Zac