Thank you very much for the information! We are trying to fix this issue right now.
Do you remember by any chance if you quit to the main menu (and loaded the game back) or finished the game (and loaded it back) before encountering this glitch?
sorry for such a late reply! the esape key problem happened after leaving to the main menu and loading the game back. the void encounter happened when i tried going through the staircase entry in the ice area. it was my first time loading into those areas (the ice area and into the staircase) of the map if that helps