Forums should be used as a source of troubleshooting. I have seen users post technical questions or report bugs for games and a moderator tells them they should address the devs of the game directly. Devs should be encouraged to monitor these forums and answer questions here. The result would be a searchable database of knowledge specific to the itch platform. I have a problem with Minit and another guy seems to have the same problem https://itch.io/t/528364/itch-minit-and-linux and the thread has been archived. I cant even ask if he found a solution for his problem. For example, steams's discussion boards are very helpful for that. Lots of bug reported and fixes are discussed and can be found there.