What do you mean Hana at 'opened' level 30? Do you mean she is level 31 or level 30 but pink lock?
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Yes. Hana is on level 30 with pink opened lock, and Kaisa is level 20 with closed lock. No matter if I watch them in work, take them to beach or have anyevent with them, it won't do anything. I have no available option with any one of the three and I bought everything in the shop and gave it to them already.
What was her lvl 30 quest?
Every night Hana and Lily are either in her room or mine, and Kaisa is locked at level 20 and nothing more available with her. I have no visible quest under the energy icon and no available option to talk to any of the girls aside from doing personal events. I might try to replay it but it will take a while as even with skipping some things it took me half a day to get there yesterday, haha.