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Are you trying to play it using a real-life console? I don’t have one, so I only tried it using the SDK emulator

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The pdxinfo file needs additional fields filled out in it for sideloading via a user's play.date account. More info here: https://sdk.play.date/#pdxinfo. The docs don't indicate which fields are required, but I believe it might just be bundleID. I would recommend included that as well as name, author, and version at a minimum.

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Is that something we can edit ourselves and get the game running on the console?  Or does it need to be done by the dev?

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You should be able to open the .pdx file (it's really just a zip file I believe), edit the pdxinfo file to add the necessary fields, and package it back up into a .pdx. Then adding the game via the Sideload page in your account would work.

FWIW, I believe you can directly add the game via USB without a valid pdxinfo file if you'd rather go that way.

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you can run it on divece if you edit the pdxinfo to be something like this.

"name=Dont_Cross_the_Streams

author=Educorreia932

description=Puzzle

bundleID=com.educorreia932.dontcrossthestreams

pdxversion=10900

buildtime=701822667"
or install over usb from the simulator but it dos seem to run prity slow on divice.