My mentor always said: "A moment of hesitation in a moment of anger will save a hundred moments of regret"
I think it's something we can all apply in these situations. Take a step back, take a moment to listen, and be human. Give people the benefit of the doubt and at least try to build the bridge. If they don't want to, then at least you tried. Better to try with someone who's mind you can't change, than to alienate someone who you could.