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I just had this same issue (I'm in the US and my rate was showing at 24% when it should have been 0) - and I also wrote to support but got no reply.  I did see a couple other threads that explained the tax withholding rate is only validated and shown correctly when you request your first payout:

https://itch.io/t/2033668/tax-withholding-rate-doesnt-change-after-tax-interview

https://itch.io/t/2068276/why-is-my-tax-withholding-rate-still-at-30

I *hated* that I had to proceed with a payout listing incorrect information, but I can confirm that my number did change to 0 when the payout went into processing.  I wish I'd had any bit of reassurance - a reply from support or a disclaimer on the dashboard, etc.  Since fixing an incorrect tax % is a time sensitive issue, it's a lot to ask new folks to trust strangers in a forum who say the problem fixes itself.  But I hope this helps you a little, if you don't hear back from anyone in charge.

(+1)

I'm going to take your advice and just try to cash out; worst case I lose about 30 bucks. Thanks for the reply! This is a really unfortunate bug, especially for someone with economic anxiety. I've been sitting on this for three months.


Again, thanks for the help!