Post by Jesper Brun Halfter in HELLSTAR comments

Viewing post in HELLSTAR comments

Hi Toadsanime. That does sound odd.

I suspect that the cause may be the fact that the game download is an .exe file.
To elaborate, some operating systems and browsers treat .exe files as potentially harmful.

You may have to "manually allow" the download when your browser/system asks if you are sure you wish to proceed.
If you are not asked, and nothing at all seem to happen when you click "download", you may have to change a setting depending on your browser/system.

Feel free to elaborate on the issue and I'll be happy to try and help.

Thank you.

Toadsanime8 years ago

Nah, I have more than 10,000 indie games on my computer, I'm a video games journalist (with a focus on indie games) so I can definitely download .exe files without issue.

For some reason, when I click to download this, nothing happens at all. Very odd! The game looks good though.

Jesper Brun Halfter8 years ago (2 edits)

Allow me to provide some context. I have tried downloading the game on multiple different computers using multiple different browsers without issues.

The analytics data indicate that others are able to download the game as well (downloads have been consistent going back a long time).

Would you be so kind as to tell me what type of browser and system you are using?
This is essential to provide me a fair chance to help you.

Secret Tunnel8 years ago

itch.io servers were having some issues last week that prevented certain games from being downloaded even when they click the Download button; your download numbers are probably out of sync with the number of people who actually played your game, if they're anything like mine. :/

Good news is that the problem is fixed now. If the download still isn't working, let support know!

Jesper Brun Halfter8 years ago

Thank you for clarifying. :)