I am aware there have been some issues with the game in the past, usually involving the phone app in one way or another. But I have never come across the issue you are experiencing.
Would it be possible for you to post a screen grab of the error message on my Discord channel? I'm not making any promises I know how to solve it, but it may give me a clue about what is causing it.
***I've just looked into this error, and it appears people playing other games have had a similar problem, this is what I found...
"It's most probably because of a special character in your name (Russian or Japanese character, or non-ASCII character)"
I'm not sure if this is the case for you?