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hi so i got the game and when i boot it, it works fine, but as soon as i open the door from the stairs at the beginning, it crashes and/or stops working. i try to let the program stay open to see if it'll work, but it never does. do you know if there's a fix?

Hey there!

I'm really sorry to hear that, I actually wouldn't know what the isssue is.
What OS are you running the game on? Are you using an SSD?

The only thing I can think of, is that it takes extra long to compile the shaders in that specific scene in the game. Otherwise, I'm not sure what the problem could be. Nobody else has really had this issue so far...