I'm having a really hard, confusing time with this game. The first patient, no matter what I put in, leaves negative (I've tried Collaborative Care, Therapy, Rest, Medication) and nothing works. The 2nd one doesn't leave happy but doesn't drop my score. The cat mom also leaves upset (Humidifier or Humid is the best option I can figure out?). I don't know what I am doing wrong or what I am missing. Do I need to be asking more questions? Is that even possible?